All Systems Operational

About This Site

Welcome to The Signal Co's Network Status Page. This page provides updates of our network status. You can subscribe to Email and/or SMS updates to the network status and to individual components of our network.

We want you to know the cause of any issues should they occur. We see transparency as key to our success with our customers.

Backhaul, Interconnections and Systems Operational
Internet Capacity ? Operational
DNS Resolvers ? Operational
NTP Servers ? Operational
Customer Authentication Operational
Buildings (ACT) Operational
90 days ago
99.99 % uptime
Today
470 Northbourne Ave, Dickson ? Operational
90 days ago
100.0 % uptime
Today
220 Northbourne Ave, Braddon ? Operational
90 days ago
100.0 % uptime
Today
13 Keltie St, Phillip ? Operational
90 days ago
99.99 % uptime
Today
120 Eastern Valley Way, Belconnen ? Operational
90 days ago
99.99 % uptime
Today
74 Chandler St, Belconnen Operational
90 days ago
100.0 % uptime
Today
20 Telita St, Bruce Operational
90 days ago
100.0 % uptime
Today
Towers (ACT) Operational
90 days ago
99.99 % uptime
Today
Isaacs Ridge (North) ? Operational
90 days ago
99.99 % uptime
Today
Isaacs Ridge (South) ? Operational
90 days ago
99.98 % uptime
Today
Tuggeranong Hill ? Operational
90 days ago
99.99 % uptime
Today
Strathnairn Operational
90 days ago
99.99 % uptime
Today
Towers (NSW) Operational
90 days ago
99.74 % uptime
Today
Sandra's View ? Operational
90 days ago
99.97 % uptime
Today
Klaus’s View ? Operational
90 days ago
99.5 % uptime
Today
Customer Interaction Platforms Operational
Phone System(s) Operational
Support Ticketing Operational
Customer Portal Operational
Website Operational
Credit Card Processing ? Operational
Status Page Accessibility ? Operational
Status Page SMS Notifications ? Operational
Status Page Email Notifications ? Operational
Third Party Systems used by TSC. Operational
Cloudflare SYD - Sydney, NSW, Australia Operational
Cloudflare AKL - Auckland, New Zealand Operational
Cloudflare BNE - Brisbane, QLD, Australia Operational
Cloudflare MEL - Melbourne, VIC, Australia Operational
Cloudflare PER - Perth, WA, Australia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Dec 15, 2019

No incidents reported today.

Dec 14, 2019

No incidents reported.

Dec 13, 2019
Resolved - We identified this as a power system fault due to a firmware issue on a power system controller, we have updated the firmware with no further impact to customers. We will continue to monitor this closely however feel that the issue is now resolved.

If your service does not automatically reconnect, please power off your router and indoor rooftop power supply, leave them off for 5 mins, then power them back on. wait 10-15 mins then test, if problems persist please contact support on 1300 516 952
Dec 13, 12:30 AEDT
Monitoring - The site has restored, we are still investigating the root cause however will continue monitoring the situation.
Dec 13, 11:45 AEDT
Investigating - We are currently investigating this issue.
Dec 13, 11:30 AEDT
Dec 12, 2019

No incidents reported.

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 16:50 AEDT
Update - A further brief outage of 10 mins has been advised. We apologise for any inconvenience.
Dec 5, 16:13 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 14:06 AEDT
Scheduled - An upstream carrier has advised that they are performing emergency fibre maintenance, an outage of 1x 10 mins may be observed.
Dec 5, 14:05 AEDT
Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.