In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:59 AEDT
Update - We are reminding all customers that DNS/NTP servers on IP's 144.48.166.166 and 2404:cc80:166::166 will be retired on Wednesday 20th October 2021
Scheduled - Please be advised that on October 20th at 23:59 AEST (GMT+10) we will be retiring our DNS and NTP services on IP addresses 144.48.166.166 and 2404:cc80:166::166

Please ensure your routers and devices are utilising automatic DNS servers.

You will not be impacted by this change if you are using pool.au.ntp.org (NTP) or Automatic DNS Server's in your router, If you don't know what any of this means you're likely not going to be impacted, If you do notice any issues with your services after this date please don't hesitate to contact customer support.

If you are using the explicit IP Addresses for these services, please note that these services will cease to function on October 20th at 23:59 AEST (GMT+10)
Update - We are continuing to work on a fix for this issue, It should be noted that priority is still being placed in repairing any storm or weather related faults at this time.

With lockdown gradually reducing we anticipate loads on the network will lower and congestion will no longer play a part.
Upgrades will continue to improve the network.
Oct 19, 12:52 AEDT
Update - We are continuing to work on a fix for this issue, It should be noted that priority is being placed in repairing damage from the storm at this time.
Oct 1, 12:03 AEST
Update - We are continuing to work on a fix for this issue.
Sep 28, 17:47 AEST
Update - We are continuing to work on a fix for this issue.
Sep 21, 09:35 AEST
Update - We are currently experiencing some backhaul congestion due to a higher than anticipated bandwidth requirements,
We have implemented some temporary bandwidth management and we are working on upgrades to accomodate this surge in bandwidth.
Sep 21, 09:34 AEST
Update - We are continuing to work on a resolution for this issue.

We have this weekend completed works to bring online additional capacity for Isaac's Ridge.

We have moved some customer traffic onto the new infrastructure and we are monitoring the situation.
Sep 19, 22:42 AEST
Update - We are continuing to work on a fix for this issue.
Sep 9, 13:38 AEST
Update - This issue and corrective works are ongoing, We are working on new back haul, workarounds and traffic management to try and ease the pain for everyone involved.
Sep 2, 13:23 AEST
Update - This issue is ongoing, We are working on workarounds and traffic management to try and make this as painless for everyone involved.
Aug 23, 09:41 AEST
Update - This issue is ongoing, We are working on workarounds and traffic management to try and make this as painless for everyone involved.
Aug 20, 17:38 AEST
Identified - We are currently experiencing some backhaul congestion due to a higher than anticipated bandwidth requirements,
We have implemented some temporary bandwidth management and we are working on upgrades to accomodate this surge in bandwidth.

At this time we are using 130% more bandwidth than the lockdown in 2020.
Aug 16, 16:46 AEST
Update - We have implemented a workaround to this issue, however the issue is still present at our vendor.
Oct 1, 12:01 AEST
Identified - Due to an issue with our upstream provider, there is currently an outage on outbound emails & sms messages from the customer support system and a number of compute services at this time.
Oct 1, 09:31 AEST

About This Site

Welcome to The Signal Co's Network Status Page. This page provides updates of our network status. You can subscribe to Email and/or SMS updates to the network status and to individual components of our network.

We want you to know the cause of any issues should they occur. We see transparency as key to our success with our customers.

Backhaul, Interconnections and Systems Under Maintenance
Internet Capacity ? Operational
DNS Resolvers ? Under Maintenance
NTP Servers ? Under Maintenance
Customer Authentication Operational
Buildings (ACT) Operational
90 days ago
100.0 % uptime
Today
470 Northbourne Ave, Dickson ? Operational
90 days ago
100.0 % uptime
Today
13 Keltie St, Phillip ? Operational
90 days ago
100.0 % uptime
Today
120 Eastern Valley Way, Belconnen ? Operational
90 days ago
100.0 % uptime
Today
Towers (ACT) Degraded Performance
90 days ago
99.96 % uptime
Today
Isaacs Ridge (South) ? Operational
90 days ago
99.94 % uptime
Today
Tuggeranong Hill ? Degraded Performance
90 days ago
99.99 % uptime
Today
Towers (NSW) Operational
90 days ago
99.9 % uptime
Today
Sandra's View ? Operational
90 days ago
99.81 % uptime
Today
Klaus’s View ? Operational
90 days ago
100.0 % uptime
Today
Customer Interaction Platforms Operational
Phone System(s) Operational
Support Ticketing Operational
Customer Portal Operational
Website Operational
Credit Card Processing ? Operational
Status Page Accessibility ? Operational
Status Page SMS Notifications ? Operational
Status Page Email Notifications ? Operational
Third Party Systems used by TSC. Operational
Cloudflare SYD - Sydney, NSW, Australia Operational
Cloudflare AKL - Auckland, New Zealand Operational
Cloudflare BNE - Brisbane, QLD, Australia Operational
Cloudflare MEL - Melbourne, VIC, Australia Operational
Cloudflare PER - Perth, WA, Australia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 24, 2021

No incidents reported today.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

Unresolved incident: DNS & NTP Server Retirement.

Oct 19, 2021

Unresolved incident: Network Congestion.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
Resolved - This incident has been resolved.
Oct 13, 19:54 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 16:30 AEDT
Investigating - We are currently investigating this issue.
Oct 13, 15:55 AEDT
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.