Monitoring - Choke Points previously identified have been worked around and traffic is now flowing normally.
If you have any concerns or issues with your service other than temporarily reduced speeds please contact customer service by emailing [email protected]
Dec 25, 04:37 AEDT
Update - We have identified a choke point at two points within the path and will be making changes over the weekend (subject to access and weather) to resolve those.

We have applied a credit to customer accounts dependent on your chosen plan, if you have an invoice outstanding you will need to login to the customer portal and allocate it to the invoice manually, Unfortunately there isn't any way for us to do this automatically.

Please note that due to the timing of this fault, it has impacted our ability to provide the usual full speed service during the school holidays, we have made the decision to restrict speeds to 10-15mbps during the school holidays to ensure that everyone gets a fair and reasonable connection during this time, however, no further credits will be provided.
Dec 22, 00:35 AEDT
Update - We have implemented the required core MPLS changes that will allow us to dimension the traffic appropriately over the interim backhaul connections. There is some work still to do and we will be performing that during business hours the additional changes will be brief and last 5-10 mins at most.

Further updates to follow.
Dec 21, 01:01 AEDT
Update - We will be implementing changes tonight (20th Dec) which will result in a loss of data flow from approximately 11pm until 4am.

These changes will move a portion of traffic on to the new temporary capacity provisioned by our engineers this week.

This is effectively a restoration of normal traffic capacity, the speed limits will apply for 24 hours to confirm the changes have worked as expected.

Once the changes have been made and confirmed we will advise our forward actions from that point.
Dec 20, 18:30 AEDT
Update - We are still working on this issue, working within the constraints of weather and other environmental issues are however outside of our control.

Yesterday a major hurdle was overcome largely due to a big effort by our great staff and contractors and we are moving forward with further temporary capacity.

This isn't an easy task, we are building temporary circuits and paths to haul multiple gigabits of traffic from one side of Canberra to the other, this is no easy feat, and certainly not an overnight fix.

We thank our customers for their patience and support over the past two weeks. We wouldn't do this to you on purpose and we aren't happy that it's happening either.

Re-engineering of the network has already started for a re-build of backbone infrastructure to ensure this doesn't happen in the future.

We certainly apologise from deep within for any inconvieniences this has caused our customers, and as previously committed we will be providing a credit/rebate to all affected customers.

On a lighter note we wish all of our customers a safe and cheerful festive season, please be safe on the roads especially.

P.S: If you know someone that knows how to control the weather, we invite you to tell us who that is, it would be really fantastic :-)
Dec 19, 03:23 AEDT
Update - Engineers are continuing to implement changes that will increase available bandwidth, we are working towards a resolution before Christmas day, subject to environmental, approvals and weather conditions.
Dec 17, 18:14 AEDT
Update - Unfortunately the inclement weather has delayed our works to improve temporary capacity constraints.

Engineers have implemented some prioritisation of traffic across the affected path, if this prioritisation is impacting an application that you use, please email us immediately.
Dec 13, 11:30 AEDT
Update - This is a fault between two network segments interconnected using a third party, we are actively building our own capacity between the two segments with redundant paths via other carriers.

Other network segments in service are unaffected.

We apologise for any inconveniences this fault is causing.
Dec 12, 22:02 AEDT
Update - We are still waiting on our upstream suppliers parts to come in, this has taken too long and at this point we have decided that we will be selecting a new provider of our primary backhaul capacity and have put out an RFQ to selected suppliers for service provision in January / February.

We have also issued an RFQ to equipment suppliers for high capacity microwave hardware capable of supplying the full peak requirements of our network for the foreseeable future.

In the interim we are working on additional capacity that should satisfy normal usage requirements over the christmas break and/or until our primary capacity comes online or is replaced.

We are negotiating with contractors to get the additional temporary installed as soon as possible, however weather has been an issue in the last few days.

We will provide further updates as they come to hand.
Dec 12, 16:03 AEDT
Update - An email has been sent to all customers with information pertaining to this fault. This email was sent at approximately 1pm. If you have not received this email please check your spam or junk folders.
Dec 8, 13:30 AEDT
Update - Engineers are continuing to work on restoring the primary backhaul path. We apologise for the inconvenience.
Dec 7, 15:59 AEDT
Update - We have implemented a **temporary fix** for the affected network path, with this in mind we have **temporarily** reduced the maximum speed of customer services in order to accommodate the smaller link and keep a level of QoS over this link.

Engineers are working on a solution to bring the primary link back into service as soon as possible.
Dec 6, 13:39 AEDT
Identified - The issue has been identified and a fix is being implemented.
Dec 6, 11:52 AEDT
Investigating - We are currently investigating this issue.
Dec 6, 08:45 AEDT
Identified - Equipment that has been purchased to fix the speed issues at Sandra's View is currently being used to augment the temporary capacity as required by the primary backhaul outage.

We will provide further updates as we progress with primary backhaul replacement.
Dec 12, 16:14 AEDT
Update - -- Changed Status to Identified --
Dec 12, 16:13 AEDT
Update - We are continuing to investigate this issue with our vendor and we will provide further updates as soon as possible.
Oct 25, 18:38 AEDT
Investigating - We are currently investigating this issue.
Oct 24, 21:39 AEDT

About This Site

Welcome to The Signal Co's Network Status Page. This page provides updates of our network status. You can subscribe to Email and/or SMS updates to the network status and to individual components of our network.

We want you to know the cause of any issues should they occur. We see transparency as key to our success with our customers.

Backhaul, Interconnections and Systems Operational
Internet Capacity   ? Operational
DNS Resolvers   ? Operational
NTP Servers   ? Operational
Buildings (ACT) Operational
90 days ago
99.91 % uptime
Today
470 Northbourne Ave, Dickson   ? Operational
90 days ago
100.0 % uptime
Today
220 Northbourne Ave, Braddon   ? Operational
90 days ago
100.0 % uptime
Today
13 Keltie St, Phillip   ? Operational
90 days ago
99.86 % uptime
Today
120 Eastern Valley Way, Belconnen   ? Operational
90 days ago
99.86 % uptime
Today
74 Chandler St, Belconnen   Operational
90 days ago
99.86 % uptime
Today
20 Telita St, Bruce   Operational
90 days ago
99.86 % uptime
Today
Towers (ACT) Operational
90 days ago
99.88 % uptime
Today
Isaacs Ridge (North)   ? Operational
90 days ago
99.86 % uptime
Today
Isaacs Ridge (South)   ? Operational
90 days ago
99.86 % uptime
Today
Tuggeranong Hill   ? Operational
90 days ago
99.85 % uptime
Today
Strathnairn   Operational
90 days ago
99.97 % uptime
Today
Towers (NSW) Degraded Performance
90 days ago
99.42 % uptime
Today
Sandra's View   ? Degraded Performance
90 days ago
98.98 % uptime
Today
Klaus’s View   ? Degraded Performance
90 days ago
99.86 % uptime
Today
Customer Interaction Platforms Operational
Phone System(s)   Operational
Support Ticketing   Operational
Customer Portal   Operational
Website   Operational
Credit Card Processing   ? Operational
Status Page Accessibility   ? Operational
Status Page SMS Notifications   ? Operational
Status Page Email Notifications   ? Operational
Third Party Systems used by TSC. Operational
Cloudflare SYD - Sydney, NSW, Australia   Operational
Cloudflare AKL - Auckland, New Zealand   Operational
Cloudflare BNE - Brisbane, QLD, Australia   Operational
Cloudflare MEL - Melbourne, VIC, Australia   Operational
Cloudflare PER - Perth, WA, Australia   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019
Resolved - The power supply issue at Sandra's View has been resolved.
Jan 8, 21:09 AEDT
Monitoring - Solar power has powered up the site and services should be working normally.

If your service hasn't started working please power off both your router and the indoor rooftop power supply, please email customer service if your service doesn't start working after performing these actions.
Jan 8, 09:48 AEDT
Update - The site is currently charging using solar while we arrange a backup generator, we apologise for the inconvenience.
Jan 8, 08:58 AEDT
Identified - We have identified that due to a power outage, the batteries at Sandra's View have depleated, we will have a technician dispatched to investigate shortly.
Jan 8, 04:15 AEDT
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.