Partial System Outage

About This Site

Welcome to The Signal Co's Network Status Page. This page provides updates of our network status. You can subscribe to Email and/or SMS updates to the network status and to individual components of our network.

We want you to know the cause of any issues should they occur. We see transparency as key to our success with our customers.

Backhaul, Interconnections and Systems Operational
Internet Capacity ? Operational
DNS Resolvers ? Operational
NTP Servers ? Operational
Customer Authentication Operational
Buildings (ACT) Major Outage
90 days ago
87.9 % uptime
Today
470 Northbourne Ave, Dickson ? Operational
90 days ago
100.0 % uptime
Today
220 Northbourne Ave, Braddon ? Operational
90 days ago
100.0 % uptime
Today
13 Keltie St, Phillip ? Operational
90 days ago
100.0 % uptime
Today
120 Eastern Valley Way, Belconnen ? Major Outage
90 days ago
27.42 % uptime
Today
74 Chandler St, Belconnen Operational
90 days ago
100.0 % uptime
Today
20 Telita St, Bruce Operational
90 days ago
100.0 % uptime
Today
Towers (ACT) Operational
90 days ago
99.99 % uptime
Today
Isaacs Ridge (North) ? Operational
90 days ago
100.0 % uptime
Today
Isaacs Ridge (South) ? Operational
90 days ago
100.0 % uptime
Today
Tuggeranong Hill ? Operational
90 days ago
99.99 % uptime
Today
Ginninderry Operational
90 days ago
100.0 % uptime
Today
Towers (NSW) Operational
90 days ago
100.0 % uptime
Today
Sandra's View ? Operational
90 days ago
100.0 % uptime
Today
Klaus’s View ? Operational
90 days ago
100.0 % uptime
Today
Customer Interaction Platforms Operational
Phone System(s) Operational
Support Ticketing Operational
Customer Portal Operational
Website Operational
Credit Card Processing ? Operational
Status Page Accessibility ? Operational
Status Page SMS Notifications ? Operational
Status Page Email Notifications ? Operational
Third Party Systems used by TSC. Operational
Cloudflare SYD - Sydney, NSW, Australia Operational
Cloudflare AKL - Auckland, New Zealand Operational
Cloudflare BNE - Brisbane, QLD, Australia Operational
Cloudflare MEL - Melbourne, VIC, Australia Operational
Cloudflare PER - Perth, WA, Australia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020
Resolved - Due to a power fluctuation and ongoing power issues on the grid power supply, customers may be experiencing connectivity difficulties.

We have reestablished connectivity within our network however customers may need to power cycle their connecting hardware such as routers and wifi repeaters, we recommend leaving devices off for 5 mins.

Should you continue to experience connectivity issues please contact support via email or SMS.
Aug 6, 19:45 AEST
Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - This incident has been resolved.
Aug 4, 14:40 AEST
Update - We are continuing to monitor for any issues, if your internet connection does not self-restore, Please turn the power off at the wall for your broadband router and the indoor power adaptor for the rooftop unit.

Do NOT 'reset' your router under any circumstances.
Aug 4, 13:53 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 13:52 AEST
Identified - The issue has been identified and a fix is being implemented.
Aug 4, 13:40 AEST
Investigating - We are currently investigating this issue.
Aug 4, 13:25 AEST
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.